Refund and Returns Policy

Overview

We strive to ensure our customers are satisfied with their purchases. If you are unhappy with your purchase, we’ll be happy to return or exchange the product for a full refund, exchange of an item of equal or lesser value, or you may be provided store credit.

Our refund and returns policy is effective for 30 days from the date of purchase. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Items must not show signs of damage or wear, and you must have a receipt or proof of purchase.

We do not accept returns or exchanges on items that were on sale or clearance.

We do not accept returns on ammunition or items that were custom ordered.

We do not accept returns or exchanges on gift cards.

Please do not send your purchase back to the manufacturer.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 business days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at guardiangunworks24@gmail.com

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

At the discretion of Guardian Gun Works, we will provide exchanges for an item of equal value. Any increased price between the new item and the item that was exchanged will be the responsibility of the purchaser.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you will need to use a FFL licensed dealer to return the item to Guardian Gun Works. You will be responsible for any fees that the FFL charges.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.